Service Charter
Service Charter
Welcome to Titiana Aviation Limited, where excellence in aviation service meets unparalleled expertise. We are a top-notch aviation service company dedicated to delivering top-tier solutions for all your aviation needs. From aircraft charter services, group travel tours to aviation management training and consultancy, we are committed to ensuring the highest standards of safety, efficiency, and customer satisfaction.
Our Mission
At Titiana Aviation, our mission is to provide exceptional aviation services that exceed our client’s expectations. We strive to enhance the aviation experience by offering innovative solutions, expert advice, and personalized services that cater to the unique needs of each client.
Our Vision
Our vision is to be a leading aviation service provider, recognized globally for our commitment to quality, safety, and customer-centric approach. We aim to set new standards in the aviation industry through continuous improvement, technological advancement, and a passion for excellence.
Our Core Values
- Safety: Safety is at the core of everything we do. We adhere to the highest safety standards and continuously invest in training and technology to ensure the safety of our clients and employees
- Quality: We are committed to delivering the highest quality services. Our attention to detail and dedication to excellence ensure that we consistently meet and exceed our client’s expectations.
- Innovation: We embrace innovation and continuously seek new ways to improve our services. By staying at the forefront of technological advancements, we provide our clients with cutting-edge solutions.
- Customer Focus:Our clients are at the heart of our business. We listen to their needs, understand their challenges, and tailor our services to provide the best possible outcomes.
- Integrity: We act with honesty, transparency, and respect.
Our Service Standards
- To be treated with respect and courtesy at all times.
- To receive accurate and timely information regarding our services.
- To expect confidentiality and privacy in all interactions and transactions.
- To have access to reliable and safe aviation services.
Customer Responsibilities
- To provide accurate and complete information to facilitate service delivery.
- To follow safety guidelines and procedures outlined by our team.
- To treat our staff with respect and courtesy.
Customer Rights
- To be treated with respect and courtesy at all times.
- To receive accurate and timely information regarding our services.
- To expect confidentiality and privacy in all interactions and transactions.
- To have access to reliable and safe aviation services.
Our Service Delivery Pledge
- We promise to deliver our aviation services within the agreed timelines while ensuring safety and quality.
- We guarantee prompt and efficient handling of all charter service bookings and related queries.
- We commit to providing expert consultancy services tailored to your specific needs, with clear and actionable recommendations.
Feedback and Complaints Process
- You can provide feedback or lodge complaints via email at support@titianaaviation.com, phone at +234 (0) 704 440 4511, or through our website htpps://www.titianaaviation.com.
- All feedback and complaints will be acknowledged within 24 hours and resolved within 5 business days.
- We encourage our customers to kindly share their experiences to help us improve our services continuously.
Performance Measurement
- We regularly review our service standards and performance through customer surveys, feedback forms, and internal audits.
- Our performance metrics include response times, customer satisfaction ratings, and service delivery effectiveness.
Continuous Improvement
- We are dedicated to continuously improving our services based on customer feedback, technological advancements, and industry best practices.
- We invest in ongoing training and development for our staff to ensure they are equipped with the latest skills and knowledge.
Our Team
Our team comprises seasoned professionals with extensive experience in the aviation industry, corporate governance and process optimization. From pilots and administrators to consultants and customer service representatives, every member of our team is dedicated to providing exceptional service and support.
Why Choose Us?
- Expertise: With years of experience in the aviation industry, corporate governance and process optimization, we bring a wealth of knowledge and expertise to every project.
- Reliability: We are a trusted partner for all your aviation needs, with passion, reliability and commitment to excellence.
- Customized Solutions: We understand that each client is unique. Our solutions are tailored to meet the specific needs of each client, ensuring the best possible outcomes.
- Global Reach: With a global network of partners and clients, we offer comprehensive aviation services that span the globe.
Contact Us
We invite you to explore our website to learn more about our services and how we can assist you. For any inquiries or to discuss your aviation needs, please contact us at:
Nigeria Office: 3, Vladimir Lenin Street, Abuja, FCT, Nigeria.
Phone: +234 803 260 9336
USA office: 3929 Fairview Dr, Fairfax, VA 22301, United States.
Phone: +1 (703) 228 9800
email: info@titianaaviation.com
url: https://www.titianaaviation.com
